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Parts and Repairs
Parts and Repairs

Component Repairs

All components being returned for repair require a Return Goods Authorization (RGA) number. Authorization can be obtained by contacting the Bruce Technologies Inc. Parts Department at (978) 262-2178. An RGA Request Form will be forwarded prior to any authorization.

All components are to be free of contaminants and should be returned with a completed RGA Request Form, tagged, and accompanied with a purchase order to process the item(s) to:

Bruce Technologies Inc.
18 Esquire Road
North Billerica, MA 01862-2501
Attn: BTI Parts Department

Warranty for components repaired by BTI will be ninety (90) days from the date that the component was shipped from BTI to the customer. Payment terms are F.O.B., Billerica, MA and are Net 30 days, unless otherwise specified.

Material Return Policy

Any components being returned to BTI Customer Service for warranty service and/or disposition must be authorized by a BTI Parts Representative prior to its return. During authorization, a Return Goods Authorization (RGA) number will be issued along with any special shipping instructions.

All electronic components should be tagged and accompanied with an RGA Request Form. The form should be filled out completely, but most importantly, the following information is required to expedite the repair and return of the part(s).

  • Customer contact and telephone number
  • Description of part(s) and BTI Part # (if known)
  • Equipment number part(s) was removed from
  • Complete description of component failure

Components must be free from contaminants and conform to O.S.H.A., E.P.A., D.O.T., and state and local regulations regarding the handling and disposal of contaminated materials.

Components must be returned with a completed RGA Request Form to the following address, and the RGA # should be placed on the outside of the package:

Bruce Technologies Inc.
18 Esquire Road
North Billerica, MA 01862-2501
Attn: BTI Parts Department

For authorization of part(s) returns and/or a supply of BTI Return Tags or RGA Request Forms, customers can contact the BTI Parts Department:

Telephone: 978.262.2178
Parts Department Fax: 978.262.2149

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