Customer Support Overview
Bruce Technologies Inc.'s primary customer support objective is to keep in touch with customers' needs through extensive feedback and quality assurance. All of our experienced support personnel partner with you throughout implementation to ensure rapid and successful results. They begin by gaining a thorough understanding of your specific requirements, then draw upon their experience and expertise to help you develop and execute an optimal deployment strategy based upon the proven approach of the following five steps:
- Evaluation of Requirements: the first and most
important part of any equipment purchase involves working
with customers to understand their unique requirements
and also understand what results they expect to achieve
using BTI products.
- Identification of Solutions: BTI Sales and
Field Engineering Service Staff will work with you to
identify the products, services, training and support
most appropriate for your specific project needs. At the
end of the evaluation and identification process, we will
provide an integrated product and support plan to meet
these needs.
- Installation and Qualification of Products: After
the product is manufactured and tested, BTI will install the products based upon the performance
guarantees provided in step 2. Our expert installation
team will integrate the products or components that were
purchased, qualify the system, and with their insightful
understanding of performance indicators, build the foundation
for the applications and results that BTI's customers
are striving to achieve.
- Implementation of Support: Once the installation
and qualification requirements have been satisfied, the
technical support staff will work closely with you to
deliver the best possible ongoing support for BTI products.
- Successful Integration into your Semiconductor Environment: BTI understands that the more technology changes, the more important successful integration of a tool is into its new environment. BTI continues to work with you to assist with process application support and fully incorporate your equipment smoothly into all of your technological processes. BTI also offers a variety of warranty programs to ensure your equipment attains maximum uptime.
To augment BTI's exceptional services, please be sure to take advantage of the online support offerings that include the following:
Bruce Technologies Inc. Products and Services Support Partners
In an effort to meet your service and support needs, BTI has global alliances ready to support all of your equipment requirements. Our certified partners are an extension of BTI's support organization, enhancing our network for providing service and support in multiple languages and locations. The program is designed for worldwide geographic sales and distribution of BTI's products. In order to attain partner status, support organizations must have advanced knowledge of BTI's products and demonstrate this through a commitment to ongoing product and service training, as well as meeting defined program criteria to ensure the highest level of service in line with Bruce Technologies Inc. standards.